SHIPPING AND DELIVERY POLICY

Shipping and Delivery Policy

Welcome to Keli Kunj Vrindavan. This Shipping and Delivery Policy outlines the terms and conditions for the shipment and delivery of products purchased from our website, https://www.kelikunj.com/ (“Website”). By placing an order, you agree to the terms in this policy. Please review it carefully before completing your purchase.

1. General Information

We are committed to delivering your products promptly and efficiently. Our shipping services cover both domestic and international locations, and we offer a variety of shipping options to meet the needs of our global customer base.

• Firm Name: Keli Kunj Vrindavan
• Address: Vrindavan, Mathura, Uttar Pradesh, India – 281121
• Email: Kelikunj.com@gmail.com, Info@kelikunj.com
• Phone: +91 7217216270

2. Shipping Destinations

We ship worldwide. Whether you are located in India or any other part of the world, you can shop with confidence at Keli Kunj Vrindavan.

3. Shipping Methods and Delivery Times

We offer various shipping options based on your location. Delivery times vary depending on the destination and shipping method selected at checkout.

3.1 Domestic Shipping (India)

• Standard Shipping: Estimated delivery within 3-7 business days.
• Express Shipping: Estimated delivery within 1-3 business days.

3.2 International Shipping

• Standard International Shipping: Estimated delivery within 7-15 business days.
• Express International Shipping: Estimated delivery within 3-7 business days (depending on destination).

Please note that delivery times are estimates and may vary due to customs clearance, local postal delays, or other factors beyond our control.

4. Shipping Charges

Shipping costs are calculated at checkout based on the destination and the weight of the order. We strive to offer competitive shipping rates to ensure a seamless shopping experience.

4.1 Free Shipping

Free shipping is available on select orders over a specified amount, as mentioned on our website. This offer may vary for domestic and international orders.

4.2 Shipping Costs for Returns

In case of a return or exchange, the customer will be responsible for the return shipping costs unless the product received was damaged or incorrect (see our Returns and Refund Policy for details).

5. Order Processing Time

• Orders are typically processed within 1-2 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.
• During peak seasons (e.g., festivals or promotional periods), processing times may be extended slightly, but we will do our best to ensure timely delivery.

6. Order Tracking

Once your order has been shipped, you will receive a confirmation email with the tracking information. You can track your order using the tracking link provided in the email or by logging into your account on our Website.

7. Customs and Duties for International Orders

For international shipments, customs fees, duties, and taxes may apply. These charges are the responsibility of the customer and are not included in the product or shipping costs. We recommend checking with your local customs office to understand the applicable fees before placing an order.

8. Failed Delivery Attempts

If a delivery attempt is unsuccessful due to an incorrect shipping address provided by the customer, or if the courier is unable to deliver the package, the customer will be responsible for the additional shipping fees for redelivery.

9. Lost or Damaged Packages

We take great care to ensure that your order arrives in perfect condition. However, in the unlikely event that your package is lost or damaged in transit:

• Lost Packages: If your package does not arrive within the expected delivery time, please contact our customer service team at Info@kelikunj.com or +91 7217216270, and we will assist you in locating it.
• Damaged Packages: If your package arrives damaged, please notify us immediately, and provide photos of the damaged item(s). We will arrange a replacement or issue a refund, as per our Returns and Refund Policy.

10. P.O. Box and APO/FPO Addresses

At this time, we do not ship to P.O. Boxes or military APO/FPO addresses. Please provide a physical street address for delivery.

11. Changes to Orders

Once an order has been placed and processed, we cannot make changes to the shipping address or modify the order details. If you need to update your shipping information, please contact us as soon as possible at Info@kelikunj.com, and we will do our best to accommodate your request.

12. Contact Information

For any questions regarding your shipment or delivery, please contact our customer service team:

• Email: Kelikunj.com@gmail.com, Info@kelikunj.com
• Phone: +91 7217216270

Thank you for shopping with Keli Kunj Vrindavan. We appreciate your business and are dedicated to delivering the best possible experience for our customers worldwide.